“It can go either way,” Potts says. “Some users reach out to me or customer care with questions when they arise. Others may not be aware of the importance of certain elements of oil analysis such as flagging, or they may not be aware of the additional resources available to them. These users tend to become frustrated and begin to ignore the results. When this happens, users eventually lose faith in the program altogether and usually stop sampling. When I have a new customer start up, I discuss and interpret the initial results with them so they can see the value in the data.”

Vadhwana believes that most responsibility for interpreting the report lies with the provider, since the provider flags samples and the customer generally only looks at the flagged results. He notes, however, that the provider is assuming the sample was taken correctly and labeled accurately.

Generic